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RESERVATIONS, FEEDBACK & MEDIA ENQUIRIES
| Joint Data Controllers | A. Minor Hotel Group Limited, Minor Hotels Europe & Americas S.A., and Oaks Hotels and Resorts Limited Minor Hotel Group Limited Address: 12th Fl., 88 The Parq, Ratchadaphisek Road, Bangkok, 10110, Thailand. Minor Hotels Europe & Americas S.A. Address: Santa Engracia 120, 7ª, 28003, Madrid, Spain. OAKS Hotels and Resort Limited Address: PO Box 473, Cotton Tree, QLD 4558, Australia |
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| Purpose | Reservations 1. To manage hotel reservations or respond to service requests at our hotels or outlet (restaurant, spa or activity etc.) Feedback 2. To receive communications from users regarding their stay at our hotels or services provided at our outlets. Media 3. To provide information and respond to media requests from users through the channels available on the website or other Contact Us functions. Others 4. To provide information and respond to other requests from users through the channels available on the website or other Contact Us functions. |
| Legitimate Basis | 1. Performance of the contract. 2. Legitimate interest. 3. Consent 4. Consent |
| Recipients | Your data will be transferred outside the EEA to the Joint Data Controllers in Spain, Thailand, and Australia. In addition, your data will be shared with the entity that owns the hotel or outlet where the reservation is made. Your data will be transferred to the USA, India, and the Philippines for back-office management and billing purposes. In this respect, we inform you that these transfers are regulated by the EU standard contractual clauses. |
| Your Rights | Access, correction, erasure, objection, limitation on processing and portability of the data. |
| Additional Privacy Information | You can find more information by visiting the Privacy Policy page. |
Your data will be processed outside of your country or region.
| As a global hospitality company, we will transfer your personal information across multiple jurisdictions in order to perform our customer service obligations to you, such as the creation and management of reservations in our properties, in response to a contractual relationship between you and us, such as a hotel booking or service inquiries. By continuing, you agree to this data transfer. Minor Hotel Management (Shanghai) Limited will process and transfer your data in accordance with the Privacy Statement. If you do not agree to this data transfer, we cannot perform our customer service obligations and complete the reservation. |